STANDARD TERMS OF SERVICE: BUSINESS-TO-BUSINESS
Applies to: Resellers, Professional Teams, Performance Organisations, and Similar
Date: 30th April 2026
1. INFORMATION AND APPLICATION
1.1 Application: These Standard Terms of Service (the "Terms") govern the provision of services and supply of goods by EXOANALYTICS LIMITED, a company incorporated in England and Wales with company number 16320424, whose registered office is at 9 Fir Tree Road, Fernhill Heath, Worcester, England, WR3 8RE (the “Company") to the commercial partner or professional organisation (the "Client") identified in the relevant Quote.
1.2 Agreement: By accepting a Quote (whether by signing, confirming acceptance in writing (including via email), issuing a Purchase Order, or making payment), the Client agrees to be bound by these Terms.
1.3 Updates: The Company reserves the right, at its sole discretion, to update, amend or replace these Terms from time to time to reflect changes in business, market conditions, or legal requirements.
2. DEFINITIONS AND INTERPRETATION
The following definitions and rules of interpretation apply in these Terms:
Defintions:
- "Athlete": Means the athlete, player, or staff member who is under the care or employment of the Client, and who undergoes the test.
- “Business Customer”: has the meaning given to it in clause 3.2.
- “Business Day”: Means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
- "Calibre Mask": Means the metabolic mask manufactured by Calibre Biometrics, which may be optionally rented to the Client by the Company.
- “Client Administered”: has the meaning given to it in clause 3.4.1.
- “Company Administered”: has the meaning given to it in clause 3.4.2.
- "Consumables": Means items supplied by the Company intended for single use, including but not limited to enriched carbohydrates and sample tubes.
- “Contract”: Means the contract between the Client and the Company for the supply of the Services and the Test Kits, comprising the Quote, these Terms (including any schedules to these Terms), and any other documentation expressly incorporated into the Contract by the Company in writing.
- "Data Protection Legislation": Means the UK Data Protection Act 2018, the Data Use and Access Act 2025, the UK GDPR and as applicable the EU the General Data Protection Regulation ((EU) 2016/679).
- "End User": Means the customer of the Reseller who undergoes the test.
- “Force Majeure Event”: means an event, circumstance or cause beyond a party's reasonable control.
- “IP Rights”: means any patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
- "Metabolic Analysis Equipment": Means the hardware used to capture metabolic data during the testing process, which may include the Client’s own equipment or equipment rented from the Company.
- "Participant": Refers to either an Athlete or an End User as the context requires.
- "Report": Means the analysis output provided by the Company detailing the Participant’s exogenous carbohydrate oxidation rate and fuelling suggestions.
- “Reseller”: has the meaning given to it in clause 3.1.
- "Services": Means the laboratory analysis of breath samples, data processing of metabolic markers, analysis of data, and the generation of results and Reports. In some circumstances, this may also include testing in accordance with clause 4.13.
- “Service Delivery Models”: has the meaning given to it in clause 3.4.
- "Test Kit": Means the package of Consumables sold to the Client to facilitate the test.
- “Territory”: Means the Territory specified in Schedule 1, or as otherwise stipulated in the Quote.
- “Trade Marks”: Means the trade mark registrations and applications owned by the Company which the Company may, by express notice in writing, permit or procure permission for, the Client to use in respect of these Terms.
- "Quote": Means the document issued by the Company and accepted by the Client which describes the specific scope of Services, number of Test Kits, pricing, and specific logistics (including whether testing is administered by the Client or the Company).
- “VAT”: Means value added tax or any equivalent tax chargeable in the UK or elsewhere.
- A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative provision includes all subordinate legislation made under that legislation or legislative provision.
- Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.
- A reference to writing or written includes email.
- Client Owned Equipment: The Client warrants that such equipment is calibrated, maintained, and operated in accordance with manufacturer guidelines.
- Optional Rental (Metabolic Mask): Title in and to the metabolic mask and associated equipment remains with the Company at all times. The Client is liable for any loss, theft, or damage and must return the mask in good working order or be liable for the full replacement cost.
- Software in the Metabolic Mask: Use of the metabolic mask requires the use of software provided by the third-party manufacturer of the metabolic mask, and is therefore subject to their third-party terms of use and privacy policy.
- Company Supplied: Unless agreed with the Client, the Company supplies a blended carbohydrate mix within the Test Kit.
- Client Supplied: Where the Client elects to use its own carbohydrate mix, the Company shall test said mix, at the expense of the Client, solely for the purpose of validating its technical suitability for use in the analysis.
- Liability: Regardless of whether the carbohydrate mix is supplied by the Company or the Client, the Client is strictly responsible for ensuring the ingredients are suitable, including regarding allergies or dietary intolerances. The Company accepts no liability for adverse reactions. All allergens are listed on the carbohydrate mix packaging.
- form part of the Services strictly where agreed in the Quote, or at the Company’s discretion where confirmed in writing from time to time;
- incur the charges or fees specified in the Quote, or in the event that testing services are agreed following the Quote, shall incur additional the charges or fees at the Company’s standard rates;
- be subject to the medical and operational safety disclaimers included at clause 5; and
- be conducted on such dates and at such times as agreed between the parties in writing (the “Testing Session”). The Client shall be solely responsible, and Company shall have no liability and shall not be responsible, for any Participant’s failure to attend the agreed Testing Session.
- The Reports are for wellness and performance information purposes only and it is the Client’s decision to act upon them.
- Testing and/or sample collection, in accordance with the Services is not a medical test, nor undertaking for the purpose of any medical testing or diagnosis.
- The Company and its personnel are not medically trained, nor are they medical providers or advisors. This particularly applies where testing is completed by the Company whether at an arranged or ad-hoc Testing Session. Any testing completed is done so in order to assist with the Services and is not in any event or circumstance a medical test or examination.
- 6.1.1 ensure that the terms of the Quote, and any information it provides to the Company are complete and accurate;
6.1.2 co-operate with the Company in all matters relating to the Services;
6.1.3 where required, provide the Company, its employees, agents, consultants and subcontractors, with access to the Client's premises, office accommodation and other facilities as reasonably required by the Company to provide the Services, including any testing or sample collection;
6.1.4 provide the Company with such information and materials as the Company may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
6.1.5 obtain and at all times maintain all necessary licences, permissions and consents that may be required for the Services before the date on which the Services are to start;
6.1.6 undertake any testing or sample collection in accordance with any instructions or directions of the Company; and
6.1.7 comply with all applicable laws, including health and safety laws.
- 6.2.1 represent itself as an agent of the Company for any purpose;
6.2.2 give any condition or warranty, or make any representation, on the Company's behalf;
6.2.3 pledge the Company’s credit or commit the Company to any contracts;
6.2.4 otherwise incur any liability for or on behalf of the Company; or
6.2.5 without the Company’s written consent, make any promises or guarantees about the Test Kits or Services beyond those contained in the promotional material supplied by the Company.
- 12.3.1 the other party commits a material breach of any term of the Contract and (if such breach is remediable) fails to remedy that breach within a period of 7 days after being notified in writing to do so;
12.3.2 the other party takes or has taken against it (other than in relation to a solvent restructuring) any step or action towards its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors, applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of its assets or its entering a procedure in any jurisdiction with a similar effect to a procedure listed in this clause 12.3.2;
12.3.3 the other party suspends or ceases, or threatens to suspend or cease carrying on business; or
12.3.4 the other party's financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy.
- Subject Matter: Analysis of metabolic and breath samples for performance reports.
- Duration: For the Term of the Agreement.
- Nature & Purpose: To generate performance reports for the Client’s Participants.
- Data Subjects: The Client's users, professional athletes, or staff ("Participants").
- Categories of Data: Identity data (Name, Age, Gender) and Special Category Health Data (VO2, VCO2, Heart Rate, Breath Sample analysis).
- 3.4.1 Current Categories: Cloud Service Providers and Laboratory Partners.
3.4.2 Changes & Notifications: The Company shall inform the Client of any intended changes concerning the addition or replacement of these Sub-Processors at least 10 days in advance.